Let’s get you back to organizing.
Start with these quick checks for the most common account, camera, label, printing, and synchronization questions.
How can we help?
Check the FAQ for quick answers, or email support@boxcue.app for help with your account or BoxCue.
I cannot sign in or my link expired
Confirm that you are using the email address named in the invitation or account. Request a fresh password-recovery email from Sign in if needed. An expired or replaced household invitation should open the invitation recovery screen, where the intended recipient can request a current link when eligible.
The camera does not open
Open BoxCue over HTTPS at app.boxcue.app, allow camera access in the browser’s site settings, close other apps using the camera, and try again. If an installed iPad app remains on Starting camera, close and reopen it or use BoxCue in Safari. Manual label-code entry and Choose QR Image remain available.
A QR label does not scan
Keep the entire square code in frame under bright, even light. Avoid glare, folds, and curved placement across a container edge. You can choose a QR image from the device or enter the visible BoxCue container or label code manually. Retire and replace a label that is lost or too damaged to trust.
Printing is misaligned
Choose the preset matching the physical label dimensions and sheet layout. Print the generated PDF at 100% or Actual Size with Fit to Page disabled. Test one plain-paper sheet against the label stock before using stickers. For a partly used sheet, select only the positions that still contain labels.
Another device does not show a change
Confirm both devices are online, signed into an authorized member of the same household, and viewing the same household. Return the app to the foreground, use Refresh, or pull down on a mobile inventory view. A Reconnecting message means BoxCue is still checking reachability rather than treating the inventory as offline immediately.
The installed app is offline
A previously synchronized installed app may open a private read-only copy. Editing, invitations, photos, and authoritative synchronization require connectivity. Reconnect and use Refresh. If the saved copy appears damaged or belongs to the wrong session, use Clear offline data in Settings and synchronize again.
Manage or delete data
Profile and household controls are in Settings. Account Security includes password, email, and permanent account deletion. Household owners can manage members or delete a household. Shared-household ownership safeguards may require promoting another member first.